Know Before You Go: Vaccination and Masking Protocols for Cultural District Events

Health & Safety Frequently Asked Questions

Why are these measures being put into effect and for how long?

Amid rising COVID-19 cases and the increasing threat of the Delta variant, we are taking this step to provide the highest level of public safety for audiences, staff, volunteers, and artists.

The vaccine and masking policies began with the return of indoor performances on September 17, 2021 and are currently set to run at least through March 31, 2022. Health and safety policies will continue to be regularly evaluated and adjusted based on community health data, and public health and government guidance.

Do I need to show my vaccine card every time I see a show?

Yes, we will need to verify your vaccine status for every Pittsburgh Cultural Trust indoor performance you attend, to ensure the ticket holder is the person vaccinated.

What vaccine documentation are you accepting?

The following documentation is acceptable:

  • Vaccination card (which includes name of person vaccinated, type of vaccine provided and date last dose administered) OR
  • A photo of a vaccination card as a separate document OR
  • A photo of the attendee’s vaccine card stored on a phone or electronic device OR
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Matching photo ID required at the door. Self-reported vaccination records that are not verified by a health care provider cannot be accepted.

I am not vaccinated. Are there any exceptions? Can I take my own rapid test and bring the results as proof of a negative test?

In order to attend an indoor event presented by the Pittsburgh Cultural Trust you must be fully vaccinated. The only exceptions are:

  • guests under the age of 12*, who must be tested and accompanied by an adult that meets our venue’s vaccination requirements; or
  • guests who need reasonable accommodations due to a medical exception or a sincerely held religious belief

For guests who are not able to be vaccinated for one of the reasons listed above, including those under 12 years old, they must provide one of the following instead of evidence of vaccination. COVID tests must be administered by an official testing center such as Quest Diagnostics, LabCorp, MedExpress, etc. Self-administered or at-home tests will not be accepted. The only acceptable tests are:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  • negative COVID-19 PCR test taken within 72 hours of the performance start time.

COVID tests must be administered by an official testing center. Self-administered tests will not be accepted.

*Tests for those under the age of 12 are not required for the following events:
  • Trust Arts Education events for audiences under 12 (See TrustArts.org/Education)
  • Cirque Dreams Holidaze | November 26-27, 2021
  • Black Violin: Give Thanks Holiday Tour | December 2, 2021
  • A Charlie Brown Christmas: Live On Stage | December 3, 2021
  • Pittsburgh Ballet Theatre’s The Nutcracker | December 10-29, 2021
  • Lindsey Stirling | December 13, 2021
  • Pittsburgh CLO’s A Christmas Carol | December 17-23, 2021
  • The Hip-Hop Nutcracker | December 30, 2021
  • Highmark First Night Pittsburgh | December 31, 2021
  • Shen Yun Performing Arts | January 21-23, 2022
  • Daniel Tiger's Neighborhood Live! | February 5, 2022
  • Blippi The Musical | February 15, 2022

I'm vaccinated. Do I need to wear a mask?

Yes. Everyone over the age of two (2) entering a Cultural Trust venue is required to mask up.

How are you verifying vaccine cards are not fake?

We have a fundamental belief that most people are good and honest. In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will be checking for matching ID. The Cultural Trust is implementing training for both our COVID Compliance Officers and security screeners to recognize proof of vaccination and violations. Those misrepresenting themselves as vaccinated are reminded that doing so is a federal crime. Please note that vaccine verification is one of many layers of safety that are being deployed for guest health and safety.

I’m bringing my 11 and under child who can’t get vaccinated. Do they need a test?

Yes. Guests under the age of 12 must be tested* and accompanied by an adult that meets our venue’s vaccination requirements; and the adult must provide proof of the following for that child:

COVID tests must be administered by an official testing center. Self-administered tests will not be accepted.

*Tests for those under the age of 12 are not required for the following events:

  • negative COVID-19 antigen test taken within 24 hours of the performance start time, or
  • negative COVID-19 PCR test taken within 72 hours of the performance start time.
    • Trust Arts Education events for audiences under 12 (See TrustArts.org/Education)
    • Cirque Dreams Holidaze | November 26-27, 2021
    • Black Violin: Give Thanks Holiday Tour | December 2, 2021
    • A Charlie Brown Christmas: Live On Stage | December 3, 2021
    • Pittsburgh Ballet Theatre’s The Nutcracker | December 10-29, 2021
    • Lindsey Stirling | December 13, 2021
    • Pittsburgh CLO’s A Christmas Carol | December 17-23, 2021
    • The Hip-Hop Nutcracker | December 30, 2021

My 12-17 year old is vaccinated but does not have an ID – what should I do?

Guests of all ages can use any form of photo ID to prove vaccination status and enter the venue. For guests ages 12-17, alternatives to a driver’s license or passport include school photo IDs, health club membership IDs that include photos, etc. Guests younger than 18 who do not have any form of photo ID can only attend a performance in the company of an adult who provides the required ID and vaccine documentation for themselves and can confirm the identity of the minor matches the vaccine card or test result.

My child is too young and won’t wear a mask?

Everyone over the age of two (2), regardless of vaccination status or community spread, will be required to wear a mask. Children under the age of two are not required to wear a mask, per the CDC’s guidance, but must be accompanied by an adult who meets the vaccination and mask requirements.

Will there be separate section for vaccinated vs unvaccinated patrons?

No. All events will be sold at full capacity.

What is your flexible ticket policy?

As your event date approaches, if you or a member of your group is not feeling well or has concerns about attending a show, know that we have flexible options available for you which may include:

  • Exchanging into another performance of the same event or into another event (restrictions may apply).
  • Converting your ticket purchase into a gift card or credit.
  • Donating the value as a tax-deductible way to support the mission of the Pittsburgh Cultural Trust to provide a broad range of arts, education, and community engagement programs.

Please contact Guest Services at 412-456-6666. Season subscribers please contact 412-456-1390 for assistance. This policy is available to the original ticket purchaser. Tickets purchased from resellers and ticket brokers are not covered.

 

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