Frequently Asked Questions (FAQ)


How can I order tickets?

There are many ways to order tickets to Cultural Trust events.

Learn about the benefits of ordering from the official ticket source >>>

Where can I find more information about Season Tickets and Subscriptions?

Please review our Season Ticket FAQ page.

Where can I find more information about Group Tickets?

Find more Group Ticket information in this FAQ.

What is your policy regarding ticket resale?

As a non-profit organization, the Pittsburgh Cultural Trust is dedicated to making tickets as affordable as possible for all audiences. Tickets purchased from official ticket sources cannot be resold, transferred or distributed to any ticket broker or any other person or entity for resale above the face value of the ticket. Should it come to the Pittsburgh Cultural Trust's attention that a ticket purchaser is a ticket broker, all current and future orders may be cancelled without notice or justification of action. The Pittsburgh Cultural Trust reserves the right to deny admission to any person with a ticket obtained in violation of these terms.

What is Ticket Protection by Booking Protect?

The Pittsburgh Cultural Trust has partnered with Booking Protect to provide you peace of mind with your ticket purchase. We recommend adding Ticket Protection by Booking Protect to your order, as without it all tickets are non-refundable.

Booking Protect costs just 7% of your pre-tax order total and allows you to apply for a full refund should you or anyone in your party be unable to attend due to a qualifying reason such as: contracting COVID-19 (with doctor's note), a family member contracting COVID-19 (with doctor's note), being high-risk with the advice of a doctor not to attend (with doctor's note), other illness, family emergency, or inclement weather. Full details here.

Claim a refund up to 45 days after your performance date through a simple process exclusively on the Booking Protect website. By adding Booking Protect to your order, you are agreeing to their Terms of Service (view terms of service here).

Why can't I print my Print at Home Tickets?

Please review our Print at Home Ticket FAQ page.

What should I do if I lose my tickets?

Call 412-456-6666 and we will make duplicates and hold them at our Box Office for pick-up. There is a reprint fee of $2.00 per ticket.

What time do theater doors open for a performance?

The doors to the theater lobbies typically open 1 hour prior to curtain. However, presenters may open the auditorium doors at their discretion.

Is there a dress code for The Trust's theaters?

While many patrons prefer to wear suits and dresses, others dress more casually. Above all, dress comfortably.

What is the number for the Lost and Found?

If you lost or misplaced an item in any of our theaters or in Wood Street Galleries, please call our 24 hour campus security desk at 412-456-2610. For lost or misplaced items at the O'Reilly Theater, please call 412-316-8200.

What is the food and drink policy for Cultural Trust theaters?

No outside food or beverages are permitted in our venues. Beverages and snacks are available in all theaters prior to the show and at intermission. Spill-proof containers are available for purchase at most venues to enjoy your refreshments during the performance.

Are there coat checks?

Coat checks are made available to suit weather conditions.

Is there a contact number I can leave members of my family at home in case of an emergency?

You can leave your name, seat location and show you are attending with your babysitter at home with instructions to call these numbers in case of emergency: Benedum Center and Byham Theater: 412-456-2610; Harris Theater: 412-471-9702; O'Reilly Theater: 412-316-8222; Wood Street Galleries: 412-471-5605, Ext. 5

Are your theaters accessible?

We have wheelchair accessible seating and restrooms on the orchestra levels. Patrons with special needs should notify the Box Office when purchasing tickets. More accessibility information >>>

Are there any devices to help the hearing impaired?

Infrared assistive listening devices are available in all theaters. Ushers can direct you to the guest services location. More accessibility information >>>

Do your theaters have elevators?

The Benedum Center elevator is located to the right of the main lobby and accesses all levels. The Byham Theater elevator is located at the top of the entrance lobby, to the left. Access is provided to the lower lobby (restrooms and coat room), and to the top of the balcony only. The Harris Theater has accessible seating and restroom on the main floor, but does not have an elevator to the second floor balcony or the lower lobby restrooms. The O'Reilly Theater elevator is located to the left of the main entrance lobby and accesses all levels. The Wood Street Galleries elevator accesses all levels.

How are the seats numbered in the theaters?

Benedum and Byham seats are numbered sequentially in the Center sections (101, 102, 103...) but in the Left sections the seats are odd numbers and in the Right sections the seats are even numbers. At the Benedum, for example, the Right Center section starts as follows: 22, 24, 26, etc. The Left Center section starts as follows: 21, 23, 25, etc. Ushers are available at every theater to direct you to your seats.  View seating charts here>>>

What is your child seating policy?

Policies vary per presenter, event and venue. Please review the child policy on your event's information page for show specific information.

All children attending a performance must have a ticket. Tickets may not be purchased for children under the age of 3 years and such children will not be admitted. Any ticket for a child must be for a seat next to the seat occupied by the adult accompanying the child. Children under 12 years must be accompanied by an adult. Children disturbing the enjoyment of other theater patrons may be removed from the venue at the discretion of the theater’s management. No refund will be given.

What is your bag policy?

 A guest to a Pittsburgh Cultural Trust venue or event may enter with one bag that is no larger than 16” x 16” x 8”. The definition of a bag includes, but is not limited to, purses, tote bags, duffel bags, suitcases, knapsacks, backpacks, packages, cartons, paper sacks, briefcases, portfolio cases, binocular cases, camera equipment cases, and any other type of device or vessel used for carrying or concealing items. Bags are subject to search and theatergoers may be requested to open their jackets prior to entering. Guests with prohibited items may return them to their vehicles. Unattended items left outside the facility doors will be discarded to ensure patron safety. Read more about Safety & Security measures.

Do you sell gift cards?

Gift cards are available for all shows in the Cultural District in any money denomination. These gift cards can be purchased online, by phone, by mail or in person at the Box Office.